Work Orders & Field Service
Turn assigned work into scheduled crew time, field activity and verified completion.
Plan the week for in-house crews and contractors, dispatch work orders with the job details attached, and close each job with the evidence recorded where the work happened.
Weekly crew planning: crews by team, shift times, assigned work orders, tasks and briefings.
What changes
A week you can plan
See every crew, shift and open job in one grid instead of rebuilding the schedule from calls, spreadsheets and whiteboards.
Work that carries its own record
Each work order reaches the crew with location, asset, history and instructions attached, so the job does not depend on a phone call.
Completion you can verify
Photos, checklists and time on site arrive against the work order, so a supervisor can confirm the job instead of taking a verbal report.
Key capabilities
Dispatch from any intake
Send work orders from 311 requests, inspections, internal reports and scheduled maintenance.
Crew and shift planning
Plan the week by crew, role and shift, with workload visible before the work is assigned.
Mobile field work
Crews open assigned jobs, record findings and attach evidence from a phone or tablet.
Job context on site
Location, asset record, previous jobs and documents travel with the work order.
Contractor assignments
Assign external crews the same way, with the same deadlines, evidence and acceptance.
Workload and time
Track hours, open jobs per crew and overdue work by department.
How it works
Plan
Build the week from open work orders, crew availability and shift patterns.
Dispatch
Assign each job to a crew or a contractor, with its priority and service target.
Execute
The crew works from the job record on a mobile device and records what was done.
Evidence
Photos, checklists, materials and time on site attach to the work order.
Verify
A supervisor accepts the work, or returns it with the reason recorded.
Work Orders & Field Service works with the systems your city already runs.
GIS · ERP · Identity · Payments · Communications · IoT · REST API
Related solutions
Public Works Management
See where the work comes from: intake, classification and the public works process behind each job.
Learn more →Inspections & Code Enforcement
Send inspectors with the same assignment, checklist and evidence flow used for field crews.
Learn more →Contractor & SLA Management
Apply service targets, validate delivery and keep the performance history of each contractor.
Learn more →Put the week of field work on one plan
See how Smart Digital City dispatches work orders to crews and contractors, and how completed work comes back with its evidence.