Resident Portal
One account for everything the city issues.
A portal residents and businesses actually use, because every service is behind the same sign-in, with their files, documents, payments and notices in one place.
One account for every city service, with the case history behind it.
What changes
Fewer counter visits
What used to require a trip is completed online, with the same record on both sides.
Fewer incomplete files
The form asks for what the service requires, so the file arrives ready to work.
One history per applicant
Every request, document and payment against the same account, for staff and for the resident.
Key capabilities
One identity
A single sign-in for every service, with the level of assurance each service requires.
My requests
Open and closed cases with their stage, their owner and what is expected next.
Documents received
Permits, certificates and decisions delivered to the account, not to an inbox that changes.
Payments and receipts
Fees and charges paid online, with the receipt attached to the file.
Notifications
Status changes, deadlines and outcomes sent by the channel the resident chose.
Representation
Businesses and agents act for others with the authority recorded on the account.
How it works
Sign in
One account, with identity verification matched to what the service needs.
Pick a service
Published in a catalog that says what is required and how long it takes.
Apply
The form is pre-filled from the account; documents are uploaded once and reused.
Follow
The case shows its stage and its deadline while it is being worked on.
Receive
The decision, the document and the receipt land on the account and stay there.
Resident Portal works with the systems your city already runs.
Identity · Payments · Communications · Document management · GIS · REST API
Related solutions
311 & Service Requests
Reporting a problem from the same account.
Learn more →Digital Permits & Licensing
Permit and license applications submitted through the portal.
Learn more →Appointments & Payments
Booking counter time and settling what is due.
Learn more →Give residents one account and one history
See how Smart Digital City puts every service, document and payment behind a single sign-in.