Case & Workflow Management
One queue for everything the city owes an answer on.
Resident files, referrals between departments and internal requests handled as cases with an owner, a deadline and a history that survives staff changes.
One workspace: what is open, who owns it and what is due.
What changes
Someone is always accountable
One owner at any moment, and a reassignment is recorded rather than silent.
The clock is the system
Statutory and internal deadlines are counted automatically and visible before they expire.
The file outlives the person
Registration, decisions, documents and correspondence stay together when staff change.
Key capabilities
One record per request
Portal, email, counter or an internal referral all create the same kind of case.
Routing by rule
Subject, location, value or applicant type decide where a case goes, so nothing waits for a forward.
Deadlines and reminders
Terms counted by the system, with escalation before the limit rather than a report after it.
Documents in versions
Everything received and produced, in the versions actually used for the decision.
Decisions on the record
Who approved what, when, and on what basis, without reconstructing an email thread.
Linked records
The applicant, the asset, the permit or the contract the case concerns, one click away.
How it works
Register
Whatever the channel, the request becomes a numbered case with a subject and a location.
Route
Rules send it to the responsible department, with the service target that applies.
Work
Officers add documents, request information and record decisions against the same case.
Decide
The outcome is produced from the record, with the approvals visible on it.
Close and report
The case closes against a result and feeds response-time reporting.
Case & Workflow Management works with the systems your city already runs.
GIS · ERP · Identity · Payments · Communications · Document management · REST API
Related solutions
311 & Service Requests
Resident reports that enter the same queue.
Learn more →Government Workflow Automation
The procedures a case runs through, configured rather than remembered.
Learn more →Inspections & Code Enforcement
Findings that raise a case and carry it to a notice.
Learn more →Give every request an owner and a deadline
See how Smart Digital City keeps one queue for the work the city owes an answer on.