Resident Services

Appointments & Payments

Booked time and settled charges, tied to the file.

Appointments that reflect what the counter can actually handle, and payments that arrive reconciled against the obligation rather than as an unidentified deposit.

Book a Demo How It Works ↓

Assisted service point in Smart Digital City where a resident completes a request at the counter

The counter and the kiosk work from the same queue as the portal.

What changes

Shorter counter time

The file arrives complete, so the visit is a signature rather than a first conversation.

Payments that match obligations

Each payment posts against the charge it settles, so reconciliation is not a monthly hunt.

Predictable workload

Published capacity matches real staffing, so the day does not fill past what the desk can do.

Key capabilities

Appointment booking

Slots published per service and per office, from the capacity the department actually has.

Queue and arrival

Check-in at the counter or the kiosk, with waiting time measured rather than estimated.

Charges and fees

Amounts calculated from the service and the case, with the basis shown to the payer.

Online payment

Card and bank payment from the portal, with the receipt attached to the file.

Reconciliation

Settlement files matched automatically against the charges they pay.

Arrears

Unpaid balances visible on the account, with notices issued on their own schedule.

How it works

Publish real capacity

Each service offers the slots the office can actually staff.

Book against a service

The appointment carries the case, so the officer sees the file before the visit.

Pay what is due

The charge is calculated from the record and paid online, at the counter or at the kiosk.

Reconcile automatically

Payments post against obligations without a manual matching run.

Close the file

Receipt, decision and document land on the resident account together.

Connected by design