Assets & Infrastructure

Utilities Operations

Networks operated, not just owned.

Water and sewer, stormwater, solid waste and street lighting, from the network record through planned work and outages to the customer who is waiting for an answer.

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Metering controllers in Smart Digital City with firmware version, connectivity and reporting status

The controllers and meters on the network, with what each last reported.

What changes

Outages you can explain

Start, cause, affected addresses and restoration time on one record, ready for the call and for the regulator.

Losses become visible

Meter readings against network segments show where water leaves the system.

One queue for the network

Planned work, incidents and customer calls arrive in the same operational list.

Key capabilities

Network records

Mains, laterals, hydrants, lift stations and luminaires, with their attributes and their spatial position.

Planned programs

Flushing, valve exercising, inspection and renewal campaigns scheduled per segment.

Incidents and outages

Breaks, blockages and dark circuits recorded with affected addresses and restoration time.

Meters and readings

Manual, drive-by or remote readings, validated and posted against the account and the segment.

Collection routes

Solid waste rounds with their vehicles, crews and completion evidence.

Customer notice

Affected residents told before planned work and updated during an outage.

How it works

Hold the network

The record of what exists, where it is and what condition it is in, kept by the work performed on it.

Run planned programs

Campaigns generate their own work orders by segment, not by memory.

Respond to incidents

A break becomes a crew assignment, a customer notice and a restoration record at once.

Report to customers

Notices and status updates go out from the same record the crews are working in.

Account for the year

Losses, response times and cost per segment come from the work, not a separate return.

Connected by design