Connect residents, city teams and public assets in one platform.
Manage service requests, field operations, contractors, infrastructure and IoT data through configurable workflows built for local government.
Local services should not operate in disconnected systems.
A pothole report starts in one system, the work order moves to another, and the road asset history sits somewhere else. A streetlight outage or playground repair can follow the same fragmented path.
See How It ConnectsResident Services
Give residents one place to submit requests, access services, receive notifications and follow progress.
Municipal Operations
Route cases, assign work, coordinate teams and contractors, and track each service request through completion.
Assets and Urban IoT
Connect work to public assets, locations, sensors and infrastructure so operational teams can act on real-world conditions.
From resident report to verified resolution
Keep the request, responsible team, field activity, asset context and final outcome connected throughout the process.
Report
Capture a service request from the resident or another city channel.
Identify
Locate the issue and connect it to the relevant place, asset or service.
Assign
Route the work to the appropriate department, crew or contractor.
Complete
Record field activity, work performed and supporting information.
Verify
Confirm that required work has been completed and documented.
Notify
Update the resident or other stakeholders on the outcome.
Analyze
Review operational activity, status and performance through dashboards.
Municipal operations built around the work
Manage recurring public works activity while keeping service requests, crews, contractors, assets and field updates connected.
Public Works Management
Track potholes, streetlights, signs, parks, stormwater and other public works from request through completed work.
Learn more →Public Asset Management
Keep roads, street furniture, playgrounds, buildings and other assets connected to inspections, maintenance history and active work orders.
Learn more →Work Orders & Field Service
Send crews their work, capture field updates, document completion and keep supervisors informed without separate field processes.
Learn more →Contractor and SLA Management
Assign work to contractors, track due work, verify completion and monitor service obligations across outsourced activities.
Learn more →311 and Service Requests
Receive reports for potholes, missed service, damaged signs, streetlights and other local issues, then route and track each request.
Learn more →Urban IoT
Use data from streetlights, environmental sensors and connected infrastructure to trigger, inform and verify operational work.
Learn more →One operation, connected across every role
Give each participant the information and actions relevant to their part of the service process.
Residents
Report issues anonymously or with an optional local account, and verify contact details by email or SMS when needed.
Call Center
Capture requests, identify the service needed and route cases correctly.
Managers
Assign work, monitor status and coordinate operational responsibilities.
Field Crews
Receive work orders, record activity and update completion from the field.
Contractors
Receive assigned work, document delivery and report completion.
Leadership
Monitor service activity, workload and operational performance.
Connect your systems, keep control of your data.
Smart Digital City works with the systems your organization already runs, connecting operational workflows without requiring you to replace established municipal technology.
Adapt workflows without rebuilding the platform
Configure forms, routing rules, roles, SLAs, notifications and dashboards around how your organization operates, using low-code workflow capabilities within the platform.
- Forms, rules and workflows defined in a visual designer
- Rules written by anyone comfortable with a spreadsheet formula
- When a procedure changes, the configuration changes — no new development cycle
Operational clarity you can measure
Smart Digital City is in production in more than 50 public administrations, serving over 900,000 residents across more than 30 modules. Results below come from delivered projects.
Less energy for street lighting
1,600+ street lighting units under centralized control with real-time monitoring and automated scheduling, in the town of Chitila.
Source: Vision case study, ChitilaFrom signature to acceptance
42 modules in production across resident services, council business and internal operations, reachable by web, mobile and kiosk, in Slobozia.
Source: Vision case study, SloboziaFaster document registration
Electronic registration replaced the manual logbook in Bucharest's Sector 6, a district of 325,000 residents, with 100% digital archiving.
Source: Vision case study, Sector 6A clear path to implementation
Six controlled phases, each ending with something the city can review: a decision, a configured service or documented evidence. You start with one priority service, not with the whole platform.
Discover
Services, users, data, systems and the obligations each one carries.
Design
Target journeys, the entity model and who is responsible for what.
Configure
Interfaces, workflows, rules and document templates, in the visual editors.
Integrate
Identity, registers, payments and the legacy systems already in place.
Pilot
Data migration, testing, training and acceptance on a real service.
Operate
Rollout, support, measurement and extension to the next service.
Built for accountable public services
Support controlled access, audit trails, accessibility, data export and operational continuity so public organizations can maintain visibility and accountability across digital service delivery.
Visit the Trust CenterControlled access
Permissions down to field and action level, with an audit trail on every operation.
Continuity
High-availability clustering, continuous monitoring and backups, with your data exportable at any time.
Connect what separate systems leave apart: resident requests, workflows, field crews, contractors, public assets and IoT data in one configurable operating layer.
Still connected to the systems your organization already uses.
See how your operations connect
Explore how Smart Digital City can connect resident requests, municipal teams, contractors, assets and infrastructure in one operational workflow.