Contractor & SLA Management
Assign work to contractors with the deadline, the evidence and the acceptance on the same record.
Keep contracts, assignments, service targets and delivery in one place, so a contractor’s performance is visible while the work is running.
Contract record: term and owner, the documents that must stay valid, and the service level cases raised against it.
What changes
Terms that travel with the work
The service target of the contract applies to every job assigned under it, without being retyped by a dispatcher.
Delivery you can accept or return
Completion arrives with evidence, and a supervisor accepts it or returns it with the reason recorded.
Performance while it matters
Response and completion times build up per contractor during the contract, not in a review at the end of it.
Key capabilities
Contract register
Providers, scope, term, value and the owner responsible for each contract.
Assignment under contract
Work orders carry the contract they are delivered under.
Service targets
Response and completion targets by classification and priority.
Delivery evidence
Photos, checklists and quantities recorded against the assignment.
Acceptance
Formal acceptance or return, with the reason kept on the record.
Contractor performance
Volume, timeliness and returns per contractor and per contract.
How it works
Register
Record the contract, its scope, term and service targets.
Assign
Send work under the contract, with the target applied automatically.
Deliver
The contractor records activity and evidence against the assignment.
Accept
The city accepts the delivery, or returns it with a documented reason.
Review
Performance per contract supports renewal and penalty decisions.
Contractor & SLA Management works with the systems your city already runs.
GIS · ERP · Identity · Payments · Communications · IoT · REST API
Related solutions
Work Orders & Field Service
Assign contractor work the same way as in-house crews, with the same evidence and acceptance.
Learn more →Public Works Management
See where the assignments come from and how they close.
Learn more →Inspections & Code Enforcement
Check delivered work against a checklist before it is accepted.
Learn more →Hold contractors to the terms you signed
See how Smart Digital City connects contracts, assignments, evidence and acceptance in one operational record.