Assets & Infrastructure

Data & Performance

Management information that is not a monthly return.

Dashboards, indicators and open data drawn from the same records departments work in, so nobody retypes a number to produce a report.

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Operational analytics in Smart Digital City: pending and approved requests by state, with the trend over the year

Counts and trends read from the records, not from a monthly return.

What changes

Numbers nobody retypes

Every figure traces to the records it was computed from, and updates when they do.

One definition per indicator

Response time means the same thing in two departments because it is defined once.

Open data without a project

A published dataset is a view of live records, refreshed on its own schedule.

Key capabilities

Operational dashboards

Open work, overdue cases and today’s load, per department and per crew.

Service performance

Response and resolution times against the targets published in the service catalog.

Financial execution

Budget against commitment and spend, by department, program and funding source.

Asset and works indicators

Condition, backlog, cost per asset class and per district.

Drill-down

Any figure opens into the records behind it, so a question is answered in one step.

Open data

Selected datasets published in open formats for residents, press and researchers.

How it works

Define the indicator

What counts, what is excluded and over what period, agreed once and recorded.

Compute from the source

The figure is calculated from the operational records, not from an extract.

Publish to the right audience

Internal dashboards, council reporting and public datasets from the same definition.

Investigate a figure

Drill through to the cases, work orders or invoices behind the number.

Review and adjust

A changed definition is versioned, so past reporting stays explainable.

Connected by design