Municipal Operations

Government Workflow Automation

Procedures that run the same way every time.

Approvals, internal referrals, sign-offs and document generation configured as procedures, so the sequence does not depend on who happens to be at the desk.

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Module catalogue in Smart Digital City: permits, work orders, asset register, inspections and the procedures behind them

Each procedure is a configured module, not a habit.

What changes

Procedures outlive people

The sequence, the approvers and the templates are configuration, so a departure does not take the process with it.

Bottlenecks become visible

Where a file waits, and for how long, is a measurement rather than an impression.

Audit without reconstruction

Who approved what and when is on the record, not assembled from mailboxes afterwards.

Key capabilities

Approvals

Single or multi-step, by role, amount or subject, with substitutes named in advance.

Internal referrals

Departments asked for an opinion in parallel, with their own clock.

Notifications

The next person is told automatically, and reminders fire before the deadline.

Document generation

Notices, permits and decisions produced from templates with the record data already in them.

Deadlines

Each step carries its own term, counted by the system and escalated when it runs out.

Delegation

Absence redirects the step to a named substitute instead of stalling the file.

How it works

Describe the procedure

Steps, roles, terms and templates are configured once, in plain terms.

Attach it to a case type

Every case of that kind runs the procedure from then on.

Run it

Officers see only their step, with the record and the documents already in place.

Measure it

Time per step shows where files wait, by department and by period.

Improve it

A change to the procedure applies to new cases without touching the ones in flight.

Connected by design