Resident Services

Community Engagement

Consultation that ends in a visible decision, not an archived comment box.

Public meetings, comment portals and surveys collect opinion, but the contributions rarely reach the department that could act on them, and residents rarely learn what happened to what they wrote. Community Engagement runs consultation as a procedure with a start, a routing path and a published outcome, so participation produces a record the public can check.

Book a Demo How It Works ↓

Public consultation procedure with contributions routed to a department

A consultation procedure with contributions grouped by topic and routed to the responsible department.

What changes

Contributions reach a department

Every comment is tagged to a topic and routed to the team that owns it, instead of sitting in a mailbox nobody reads.

Results people can check

Each procedure closes with a published outcome: what was received, what was accepted, what was not, and why.

Participation with integrity

Verified participants and a single contribution per person per procedure, so a consultation cannot be flooded.

Key capabilities

Public consultation

Open a procedure with a defined subject, documents, comment period and closing date.

Participatory budgeting

Collect proposals, screen them for eligibility, put the eligible ones to a vote and publish the results.

Report an issue

Residents submit a location-tagged report that becomes a work item, not a forum post.

Surveys and polls

Short structured instruments for questions that need counts rather than free text.

Verified participants

Identity verification tied to the resident account, with one contribution per procedure.

Published outcomes

The decision, the reasoning and the record of contributions stay online after the procedure closes.

How it works

Open the procedure

Publish the subject, the supporting documents and the period during which contributions are accepted.

Collect contributions

Comments, proposals and votes arrive through the resident portal, each tied to a verified account.

Process, do not archive

Contributions are grouped by topic and sent to the department that can answer them.

Publish the outcome

The decision and the reasoning go back on the same page, alongside what was received.

Keep the record

The closed procedure stays available, so the next consultation starts from a documented history.

Connected by design