Connect resident demand to municipal action
Bring requests, digital services and resident communication into the workflows city teams already use to process and resolve work.
One path from resident interaction to staff action
Connect resident-facing channels with service requests, cases, approvals, notifications and operational records so information enters once and continues through the responsible municipal process.
Who this serves
- City Manager — sees what residents ask for and how fast the city answers.
- Customer Service or 311 Manager — handles intake across phone, web and counter without losing the thread.
- City Clerk — keeps permits, petitions and official replies on record with their deadlines.
Resident Services solutions
311 & Service Requests
Capture reports from multiple channels and route each request into the responsible municipal workflow with ownership, deadlines and history.
See the solution page →Resident Portal
Give residents a digital entry point for services while keeping accounts optional and supporting anonymous or email- and SMS-verified interactions.
See the solution page →Digital Permits & Licensing
Move permit and license requests through numbered cases with owners, deadlines, approvals, notifications and a complete record of changes.
See the solution page →Appointments & Payments
Connect scheduled appointments and payments to the municipal record and workflow responsible for the related resident service.
See the solution page →Community Engagement
Collect resident input through digital channels and connect submitted information to the municipal records and processes that need it.
See the solution page →Notifications
Send updates from operational workflows through configured communications so residents receive information tied to the status of their request or case.
See the solution page →From resident request to recorded outcome
Use one workflow to capture demand, route responsibility, complete municipal action and keep the resident informed.
Submit
The resident reports online, by phone, at a kiosk or at the desk.
Route
Rules route the request to the responsible department.
Process
Staff work the case with owner, deadline and documents.
Resolve
The work is completed and verified.
Notify
The resident sees the outcome in their chosen channel.
Explore the other families
Municipal Operations
Workflows that coordinate departments and field delivery
Explore municipal operations →Assets & Infrastructure
Connected information about the places and infrastructure a city manages
Explore assets & infrastructure →SMART+
Intelligence for connected urban operations
Discover SMART+ →Connect resident services to the work behind them
See how resident interactions can move directly into accountable municipal workflows without creating another disconnected service channel.